Frequently asked questions
FAQs
Get the answers to common questions about World Animal Protection:
How can I make changes to/update my information?
Login to your Supporter Centre to view or update your monthly giving information. You can also email info@worldanimalprotection.ca or call us at: 1-800-363-9772 to make any updates or to cancel your monthly donation. World Animal Protection requires 5 business days to effect changes before the next transaction date. Please note that if your monthly gift is made through PayPal, you will need to update your details through your PayPal account.
Do people fundraise for World Animal Protection on the street?
Yes! For years World Animal Protection has been canvassing in public spaces with our valued partner GiveBridge.
All fundraisers wear photo ID badges, a branded lanyard, may wear a branded vest or t-shirt and they do not accept cash donations. Rather, they will ask members of the community to consider making a direct and ongoing donation through monthly credit card or bank payments.
If you would like to confirm the identity of a fundraiser, please call the GiveBridge helpline at 1-855-654-4438.
How much is spent on education and program work?
World Animal Protection strives to ensure every dollar you give is building strong global animal protection programs and a healthy future for the world's animals.
From every donation dollar, 4% goes towards administration, 28% goes towards fundraising, and 68% goes towards programs.
How is my monthly donation used?
Your support is making a difference for animals.
To understand how your monthly donation changes the lives of animals please reach out to Tiffany Oliveira our Donor Relations Manager by email or by phone at 1-800-363-9772 ext 122.
What methods of payment do you accept?
Monthly donations can be made with any major credit card, through your bank account as well as PayPal.
When donating by credit card online the fees are 3.5% on monthly donations.
Giving monthly by direct debit has far less administrative costs and transaction fees than giving any other way. Monthly giving offers a steady and predictable source of funding and in turn we spend less on fundraising marketing costs with confidence in the continued monthly support.
Why give monthly?
Monthly donations help for us to plan our work. It means showing up for animals when they need it most.
If you want to make a commitment but don’t want to give every month there are options to have a pre-authorized payment set up quarterly, bi-annually and annually.
Is there a minimum donation amount?
For monthly donations the minimum amount is $5.00. This ensures that you can still make an impact on the lives of animals after the typical fees associated with pre-authorized payments.
When will I receive a tax receipt?
You will receive a tax receipt annually. Monthly donors will be sent a consolidated tax receipt by the month of March for the prior year of giving.
If you are missing or have misplaced a tax receipt from priors years please give us a call at: 1-800-363-9772 or send an email to info@worldanimalprotection.ca.
When will my donation be deducted?
Your donation will be deducted on the same day every month, and that day is decided by your first gift date. If at any time you need to change the date of giving please log in to your Supporter Centre to update your monthly giving information. You can also email info@worldanimalprotection.ca or call us at: 1-800-363-9772.
The supporter centre is not working for me – who do I contact?
If you are unable to access, you Supporter Centre please send us an email to info@worldanimalprotection.ca with your email address, first and last name and we will work to resolve the issue.
How do I know if my company matches my gift?
You can visit our company matching tool to search for your workplace.
